FAQ's

Do I need to have an account to order?

Nope! You can checkout without creating an account. Accounts just help us keep track of your orders so you have easy access to your information. And when you buy products from us again in the future, you’ll have a faster checkout process because your information is already saved.

What payment methods do you accept?

We accept all major credit cards, as well as Apple Pay. We do not accept checks, money orders, or bank transfers.

Is my order secure?

All of our orders are processed by via secure SSL encryption by our payment processor. We do not store or hold any credit card information at all. As long as you see the https:// at the top of the page, your order is protected.

How do I change or cancel my order?

Any changes to the order must be made before the order is processed. Unfortunately, changes after the order has been processed are not possible. If you’d like to cancel your order, we reserve the right to charge a small cancellation fee of $0.50, as our merchant processor charges us for cancellations.

Can I change my shipping address after placing an order?

Changes after an order are submitted are not always possible. If you realize an error has been made on your order, please contact us as quickly as possible so we can try to intercept the order before it it processed. However, if your order has already been processed, it is not possible to change the shipping address.

When will my order arrive? How do I track my order?

Once your order is shipped, it takes between 12 and 18 days for your order to arrive. Within 24 hours of your shipped order, we’ll email you with tracking information so you can watch the status of your package. You can also use the “track my package” link on this website to check on the status of your order.

Can I use several discount codes in one order?

Unfortunately you can only use one discount per order.

What do I do if I have missing items in my order?

If you ordered multiple items, there is a chance that the items will ship from different suppliers, so your order will come separated in different packages. If you feel like there is an outstanding error and you’re missing your products, please contact support for help.

When will my order be processed?

Your order will be shipped directly from our manufacturers in Europe and Asia. Orders are typically processed within 24 hours of the order date, and shipped within 2-3 days. Please note that our suppliers don’t ship on weekends. Please contact us if you do not receive tracking information within 5 business days from when you ordered.

How do I return an item?

We’re a small family business and want to make sure you’re taken care of and that you have a great experience shopping at our store. Unfortunately, sale items are not returnable. However, contact us and we’ll do everything we can to make the situation right.

Will shipping be covered for my returns?

If we or our supplier made a mistake, we will cover the cost of shipping. Any other shipping fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

If you received the wrong products, or if your product is missing or defective, please contact us as soon as possible. We want to make sure you have a great experience shopping with us and will do whatever we can to make your experience a great one.

Are instructions included with my Mayan hammock?

In short, yes! Every hammock supplied by the Original Hammock Store comes with a guide that includes tips on hanging and caring for it. It also includes knot tying instructions, and directions for folding your new hammock up without causing any tangles.

How do I wash my hammock?

It’s suggested that you should only wash it if it is strictly necessary. However to ensure it stays as healthy looking as possible our diamond design weaving isn’t easy to get dirty.

However, should you have to clean it make sure to only soak the main body of the hammock in a container with cold water and a very mild soap making sure to leave the arms/ties outside. Squeeze it in your hands carefully, and leave to soak for 30 minutes, then rinse thoroughly and hang it to dry. A cotton hammock will shrink right after washing it but don’t panic as it returns to normal size when back in use again.

What are the hammocks made of?

We weave together durable nylon and soft cotton cords. Should you require a special order we can weave other kinds of material upon request such as sisal, sansiviera, hemp or polyester cords.

How long will the cotton or nylon material last?

Thanks to the use of high quality materials your chosen hammock will last for many years to come, providing it’s given the proper care. We suggest that it should not be left outdoors for long periods of time, especially in sunlight and rain.

Both nylon and cotton need proper care.  Too further extend the life of your hammock try to avoid wearing items of clothing or jewellery that include buttons, items with sharp corners such as watches and jewellery or any other object that might grab or cut cords. Should the worst scenario happen and a cord gets cut, broken, or burned it can be repaired by simply knotting the ends.

What is a sisal hammock?

Three thousand years ago, when the Mayan people only knew about sisal cord which was and still is obtained from the “henequen plant”, hammocks were woven only with this material. These hard wearing hammocks are some of the strongest and most durable we offer.

What is the difference between a spread bar hammock and a hammock without a bar?

A spread bar hammock is known as an American style hammock, a very decorative hammock due to its sheer beauty and size. The spread bar hammock is ideal for gardens and terraces.

A hammock without a bar is a typical traditional Mayan hammock and our specialty. Originally designed 3000 years ago by the Mayan Indians it is considered the most comfortable hammock in the world by users. Even Chiropractors and Orthopedists recommend it for people with back problems.

What is the difference in hammock sizes?

We sell four hammock sizes to suit every need, those being #3 - #4 - #5 - #6 (each number equals the number of thread tubes we weave in the body of the hammock).

The overall length of the hammock is the same for each size; the only main difference is the width. The higher the number depicts how much wider and bigger the hammock is. We recommend that you buy the largest hammock you can comfortably afford as bigger is better, literally in this case.

#6 is our strongest and largest hammock, suitable for two or more people (up to 1,400 pounds).

#5 hammocks are also very strong and resistant. We recommend this for one to two people, though it is more comfortable when you’re given some alone time with it.

#4 hammocks are for perfect for one adult and is a light yet strong hammock suitable for camping and traveling thanks to its more compact size making it easy to carry and handle.

#3 hammocks is one to keep the kids happy or one adult. We’d recommend it for beach, camping, traveling and short naps.